Privacy Policy

We Respect Your Privacy

Heartwood Soundstage is dedicated to maintaining and protecting your privacy. By using our service, you agree to the terms of this Privacy Policy. This Policy explains what personally identifiable information (“Personal Information”) we collect and how we use the information so we can continue to provide a safe web environment to you. (Policy revised May 25, 2018)

This privacy policy covers the website www.Heartwoodsoundstage.com.

If you feel that Heartwood Soundstage is not abiding by this privacy policy, you should first contact us. Heartwood Soundstage’s offices are located at 619 South Main Street, Gainesville, FL 32601.

Protecting the Privacy of Your Personal Information

When you sign up with Heartwood Soundstage.org, you establish a password-protected personal account for using our services. In order to establish your Heartwood Soundstage account, we will need your name, email address, and password.

The password will allow you access to your account; as such, it needs to be as secure as possible. A good password includes seemingly random letters and numbers and isn’t obvious (such as names of a spouse, child, or pet).

You can update your account information and change your password at any time. You can do this using the “Account Details” button on the My Account page. If you have forgotten your password, you can set a new one here, too.

When you shop on the Heartwood Soundstage site, we will need the shipping address, billing name and address, as well as the credit card number and expiration date. We do not store any credit card information on any Heartwood Soundstage servers, or in any physical form in our building. Heartwood Soundstage staff and team members do not have access to your credit card information.

Testimonials are used to show benefits to certain programs Heartwood Soundstage offers. All testimonials in which personal information is included are always consented to prior to posting.

Any contact with our Customer Service team or communication from you, such as chat or emails, may be recorded to help us provide better service.

Heartwood Soundstage uses state-of-the-art protection, including Secure Socket Layers (SSLs), to encrypt pages when collecting sensitive information such as your password or credit card number. This measure is designed to guard against interception of this information while it is on the Internet. You can tell if you are using a secure page by looking at your browser bar where you will see a lock. If the lock is closed, the page is encrypted.

Heartwood Soundstage keeps the personal information you provide on servers that are protected against intrusion or unauthorized access by firewalls and other technological means. The servers are located in physically secure facilities, and only Heartwood Soundstage employees and agents are given access to the information on a need-to-know basis.

Keeping You Informed Through Email and Messages

As a Heartwood Soundstage member, we will notify you via email or through the Heartwood Soundstage website messaging system about new features, products, and promotions.

From time to time, we may send you service announcement updates with important information about Heartwood Soundstage. Service announcements may contain information vital to your account.

You may choose to stop receiving email messages from Heartwood Soundstage by choosing the “unsubscribe” link in on any email sent you. Purchase receipts and ticket emails do not include unsubscribe links.

Improving Your Site Experience with Technology such as Cookies

This website uses cookies, which are necessary to its functioning and required to achieve the purposes illustrated in this privacy policy. These functional cookies are required for your security and your user experience. The information we gather through the use of tracking technologies is aggregated and cannot be matched with any personally identifiable information about you.

You can decline cookies at any time if your browser allows you to do this. Depending on your browser’s settings, you may receive a notification that our server wants to place a cookie with a particular lifespan on your computer. However, we would like to point out that it will be impossible for you to use our order system if you decline functional cookies. Whenever our cookies contain personal data, we expressly inform you and ask for your consent (opt-in) before saving the cookie to your computer.

If you provide us with personally identifiable information, we use the information only to the extent necessary to provide you with products, reports, and/or services that you have requested, inquired about, or ordered. Information provided by you in response to assessment forms that are available on our site are available only to authorized Heartwood Soundstage personnel.

Providing Services through Third Parties

Heartwood Soundstage may share personal information with carefully screened third-party service providers for the sole purpose of providing you with the products, services and information you have requested. Examples of such third-party service providers are credit card authorization companies, merchandise distributors and shippers. Heartwood Soundstage has instructed these service providers not to store, retain or access your personal information except to provide our services to you.

Heartwood Soundstage may share very general information, which is not personally identifiable, about our members as a group with business partners, sponsors, granting agencies, and other third parties. For example, we might say that a certain percentage of our members live in Florida, while a different percentage live in Georgia.

Abiding by the Law

Heartwood Soundstage may be required by law to disclose personal information to law enforcement and regulatory authorities, even though you might have requested that we don’t share your information.  In no case will Heartwood be obligated to investigate, challenge, or appeal any valid legal disclosure procedure instituted by law enforcement or regulatory authorities.

Changes and Notification

We reserve the right to modify our privacy policy at any time. If our privacy policy changes, the revised policy will be posted on this site and we will change the “updated” date on this page to reflect the date of the modification. Please check back periodically. You will be notified via email and/or a prominent notice on our Website for 30 days of any material change in our privacy policy or of other changes to the policy at Heartwood Soundstage’s discretion.

We will notify you via email and/or prominent notice on our Website for 30 days before transferring your Personal Information to a new entity as part of a merger, acquisition, reorganization or sale of some or all of our assets if the new entity’s treatment of your Personal Information will materially differ from the treatment described in this policy.

Contact us

Heartwood Soundstage will do its utmost to keep all your information up to date when you provide it to us, and to guard your privacy by continuously evaluating the enforcement and nature of our policies.

If any of your personal information changes or you identify a mistake in our records, please notify us via email at info@heartwoodsoundstage.com.

Please contact us to communicate any questions or concerns.