FAQs

• Heartwood Soundstage is located at 619 S Main St in South Main Station, surrounded by ample parking. See a maps of South Main Station's parking lots here.

• Please plan on having your ID and ticket (on phone or printed) ready upon arrival. If you are unable to locate your ticket, check your spam. If your ticket isn't in your inbox or spam box, please email info@heartwoodsoundstage.com.

• Most shows allow re-entry, however, for some large shows, re-entry is not allowed. We encourage you to arrive early to browse food, drink, and books at our neighboring shops, The Lynx Books, Bingo Deli, Humble Fire Pizza, and Grand Scheme Brewing.  
• Any attempts to pass wristbands to non-ticket holders will result in removal from the event.

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• Typically, Heartwood is all ages and kids 12 and under enter free. Exceptions include sold out shows and occasional 18+ events.
• All children under 15 must be accompanied and supervised by a parent or a guardian.

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Cameras are allowed, with the following restrictions:

• No flash photography
• No detachable lenses
• No stands, monopods, tripods, or attachable sticks

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• Small bags (i.e. purses, totes, fanny packs, or drawstring bags the size of a standard envelope or smaller) are allowed.
• Backpacks or bags larger than a standard envelope size are prohibited.  
• All bags are subject to search at entry.

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• Outside drinks
• Weapons
• Illegal substances
• Coolers
• Pets (except service animals)
• Glass
• Drones
• Totems
• Fireworks
• Backpacks or bags with multiple pockets
• Tents, canopies, or shade structures of any kind
• Any item that can be used as a means to disturb the peace and/or endanger the safety of the crowd
• Lawn chairs are sometimes prohibited at our highest capacity shows. Check a show's information on our website www.heartwoodsoundstage.com/shows, to find out if chairs are allowed.

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Unauthorized vendors are not permitted.  No unauthorized solicitation or distribution of materials including but not limited to handbills, flyers, stickers, etc.